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Digital customer onboarding and identity assurance

Onboard customers in seconds. Not hours.

Verify identities. Reduce friction. Build trust.

Yimi is the digital customer onboarding platform for banks, fintechs, insurers, telecoms, marketplaces and every business that onboards people remotely: capture identity documents and selfies, match faces natively, add the checks you need and decide with confidence, all within a guided mobile journey.

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The onboarding problem

Customer onboarding is where growth slows down

Most businesses still verify new customers with manual steps that frustrate applicants, tie up staff and leave gaps for fraud.

  • Slow onboarding loses customers

    Every extra form, branch visit or email back-and-forth is a point where applicants give up and choose a competitor.

  • Manual checks are expensive

    Collecting documents, retyping details and checking them by eye consumes skilled staff time on every single application.

  • Fraud and unreliable information

    Impersonation, borrowed documents and mistyped details put your business, your customers and your obligations at risk.

  • Fragmented processes

    Identity steps spread across apps, inboxes and spreadsheets leave no single, reliable record of who was checked and why.

  • Growth multiplies the workload

    When onboarding depends on people doing repetitive checks, doubling sign-ups means doubling the team behind them.

How Yimi helps

One identity onboarding layer for every new customer

Yimi replaces scattered manual steps with a single digital journey: capture, verify, decide and record, ready to plug into the products you already run.

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  • Digital identity capture

    Customers scan their identity document and take a selfie on their own phone, guided at every step.

    No branch visits, no emailed copies of IDs.

  • Guided onboarding

    A clear, branded journey that explains why each step matters and asks only for what you need.

    More applicants finish what they start.

  • Configurable verification

    Native face matching is built in. Add government, credit-bureau or registry checks only where a journey needs them.

    The right level of assurance for each product and risk.

  • Workflow automation

    Clear cases move straight through; exceptions are routed to your team with the reasons attached.

    Your people focus on the cases that need judgement.

  • Integration

    Connect Yimi to your app and systems through its API, or send customers to a hosted Yimi journey.

    Identity becomes one step in your process, not a separate system.

See it in action

One onboarding journey, configured for any industry

Customer onboarding works the same way wherever you operate: registration, information collection, document capture and OCR, selfie, native face matching, your decision rules, optional external checks and a clear outcome. This worked example follows a new customer of a money transfer app; the same journey serves banks, insurers, telecoms, marketplaces and mobility businesses.

Step 1 of 9

Customer registration

The customer

The customer opens the app to send money abroad and taps Create account. Before anything is captured, they see who is asking for their identity, why, and what will be collected.

What Yimi does

Yimi presents the business's purpose and records the customer's consent before the journey continues.

Illustrative journey with a fictitious business and a synthetic customer. No government database or external data provider is connected in this demonstration.

Demonstrations use synthetic data. Government databases and other external data providers are not yet connected in demonstrations; the optional checks available in your market are confirmed in your quote.

Platform capabilities

Everything identity onboarding needs, in one platform

Combine capabilities into the journey each product needs, and change it as your requirements grow.

Optional external checks

Add where your policy requires them, priced separately:

  • Government identity database verification
  • Home Affairs verification, where available
  • Credit bureau checks
  • Company registry checks
  • External address verification
  • Other third-party data checks
  • Digital customer onboarding
  • Identity document and passport capture
  • OCR and data extraction
  • Selfie capture
  • Native Yimi face matching
  • Customer information collection
  • Consent management
  • Configurable onboarding workflows
  • Decision management and audit records
  • API and platform integration

Business outcomes

What changes when onboarding runs on Yimi

  • Faster time to onboard

    Replace days of document collection with a journey customers complete from their phone in one sitting.

  • Lower cost to serve

    Automate the repetitive work of capturing and checking identity, so onboarding scales without the headcount.

  • Stronger identity assurance

    Confirm that the person applying is real, present and matches their document, with every check recorded.

  • A better first impression

    Give customers a modern, transparent onboarding experience that builds confidence in your brand from day one.

Solutions

Built for every business that onboards people remotely

The same capture, verification and decision building blocks, configured for the customers, drivers, sellers and members each industry onboards.

Trust, privacy and integration

Built to earn the trust of customers and compliance teams

  • Consent and purpose

    Every verification states who is asking and why, and records the customer's agreement.

  • Security by design

    Encryption in transit and at rest, least-privilege access and reviewed releases.

  • A complete audit trail

    Each request, check and decision is recorded, so you can show how a customer was verified.

  • Straightforward integration

    A versioned API and a Developer Sandbox with synthetic data let your team build before go-live.

Security and privacyDeveloper Sandbox

Ready to onboard customers in seconds?

Tell us who you onboard and how many people a month. We will show you how Yimi fits your journey, your systems and your markets.

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