Insurance
Know who you insure, and who you pay
Insurers onboard policyholders online and settle claims remotely. Yimi adds a consistent identity step at sign-up and before a payout, so underwriting and claims teams can rely on who they are dealing with.
Example Assurance would like to verify your identity for claim payment.
Business console
Claim payment · SIM-2275
- Consent recorded
- Document image quality
- Face match
Audit record
- 09:40Verification requested · claim payment
The challenge
Digital policy sales and remote claims make it harder to confirm that the policyholder and the claimant are the same real person.
- Policies sold online or through call centres often rely on details typed by the applicant, with no document seen.
- Claims teams may pay out to someone other than the person who took out the cover.
- Copies of identity documents collected over email sit in inboxes long after they are needed.
Who you onboard
The people insurance businesses need to verify
New policyholders
Individuals buying funeral, life, device or vehicle cover online or by phone.
Claimants and beneficiaries
People submitting a claim or receiving a benefit, who need to prove who they are before payment.
Brokers and agents
Intermediaries who sell on the insurer's behalf and need a uniform verification step for every client.
Example workflow
How it works with Yimi
A typical onboarding journey for this industry, configured with Yimi.
- 1
Request from your quote or claims flow
Your policy administration or claims system creates a verification with the purpose of policy sign-up or claim payment.
- 2
Consent and document capture
The person agrees on their phone and photographs their identity document with guided capture.
- 3
Selfie and face match
A selfie is compared with the document photo to confirm that the claimant is the policyholder.
- 4
Clear outcome for the case
Underwriting or claims staff see verified, failed or review with reasons, before cover starts or money is paid.
Business outcomes
What it means for your business
- Underwriters accept online applications with a recorded identity check behind each new policy.
- Claims handlers confirm the person being paid before releasing funds, without a branch visit.
- Brokers follow the same verification step for every client, whichever channel they sell through.
Capabilities
Capabilities for this workflow
Yimi verifies identity. It does not assess risk, price policies or decide whether a claim is valid.
- Purpose-bound verification requests
- Applicant consent on mobile
- Outcome and audit record
- Identity document capture
- Selfie capture and native face matching
- Identity data matching
Explore Yimi for insurance
Request a demo to see Yimi configured for your onboarding journey, volumes and markets.